Do you accept refunds?
Duo to the nature of our products, we do not accept refunds. If an item was damaged in shipping we will resend your damaged item. If you have an issue please contact immediately at email@example.com.
Order damaged or missing?
We do our best to carefully wrap every order to insure a safe arrival, but if your items have seen better days don't hesitate to contact us! We will replace any and all damaged items as soon as possible, if possible. Email us a picture of the damage at firstname.lastname@example.org along with your name, address, order number and what was damaged. If your package has been lost please contact your local USPS office and check with them first! Once the package has left our hands we have no control. In the event your local USPS can't find your package, let us know. We will replace one lost order! If your area is known for package jacking, we advise using a different shipping address.
Entered the wrong shipping address?
Please double check your address is correct when checking out! If we have not shipped your order email us immediately with the correct address so we can update it. We will not refund an order shipped to incorrect address.
Do you ship internationally?
Yes we do. We are working on shipping to other countries. If you don't see your location at checkout send us detailed message consisting of your address and what items you would like to purchase.
When will my order ship?
All items are pre-order. Your order will be processed, packaged, and shipped 2- 4 weeks after the site has closed (not from the date of your order). If you haven't received tracking and have not heard from, us please contact us through email. Your shipping information will come through via email to the email address you entered while checking out.
During the Holiday Season shipping times might take an extra week. We strive to bring you your handmade items as quickly as possible.
Will you combine orders?
Yes, we will combine multiple orders. Please message us or leave a note at checkout letting us know you have multiple orders.